1. If you have your statement, mail your check and the payment coupon to the post office box listed on the statement. This ensures prompt and accurate credit to your account. The postmark date does not count. Payment must be received by the due date.
2. You can pay by “E-check” at www.pcmi-us.com. You will need to enter the account number on your statement as well as your bank information. There is no charge for this option. For an extra fee charged by the credit card companies, you can pay by credit card at the same web site. The association code for Grand Lakes is 325. The numbers after 325 on your statement are your own account number.
3. If you do not have your statement and want to request a duplicate, contact PCMI Customer Care at 281-870-0585. This office is open extended hours, from 7:00 AM to 6:00 PM. Contact them at anytime via email at Customercare@stes.com.
4. If you know the amount owed but lost your statement, you can mail a check, payable to Grand Lakes, to PCMI at Box 219223; Houston TX 77218. Be sure your property address is on the check.
5. You can bring a check to PCMI from 8:00 AM to 5:00 PM Monday through Friday. The office address is 15995 North Barkers Landing, Suite 162; Houston TX 77079.
6. If you cannot pay the full amount at once, send a written request for payment plan to PCMI. You will need to include a down payment of 1/3 of your balance and commit to monthly payments until you are paid in full and late fees will still be due on the unpaid balance.

The pool schedule for 2011 and pool tags were mailed during the week of April 18th. The pool season started for the Rock Pool and the Frog Pool on May 7th for weekends only. For the other pools, it starts Memorial Day weekend. Please save the schedule for reference throughout the summer.

A change in procedure was adopted by your Board of Directors to save money in coming years. The plan is that the tags we are sending this year will be used for three years. In 2012 and 2013, you will receive only date stickers that will validate your tags for another year.

So it is important that you safeguard your pool tags and save them for the coming seasons.

For those homeowners who received a letter and the pool schedule, but no pool tags, the reason is most likely that your maintenance fees have not been paid. The tags are sent only to those owners who are paid in full or are current on an approved payment plan.

If you have received a letter from the association's attorney, please contact the attorney's office. Otherwise, you can call PCMI for information on your account. Please call 281-870-0585 between 7:00 AM and 6:00 PM and ask for the Customer Service Department. They can look up your account and explain your payment options.

If you would like to pay online, go to www.pcmi-us.com and on the opening page, you will see a button to "make a payment." Click that and then select Grand Lakes from the list. Click "Pay your dues here."

On the next screen, be sure to select the e-check option (as that is free) unless you prefer a credit card payment, which carries a fee. You will be asked to fill out a form with your bank account info, routing number, etc. In the box for "Association ID," enter 325. Then, where it says "Association account number," enter your account number as found on any statement or reminder notice sent to you.

You can make a payment in any amount and you will get an immediate email confirmation.